About Salary Solution
Salary Solution is an independent payroll bureau offering payroll and HR services to small and medium-sized businesses. Unlike the large, long-established players in its market, Salary Solution takes a more human, personal approach.
Our payroll specialists handle half as many client files as their counterparts at large firms, so our service is more responsive and better tailored.Quentin Vankerckhoven, Co-founder, Salary Solution
Originally based in Brussels and Wallonia, the company is growing fast and opened an office in Flanders in 2025. With more clients and more invoices to manage, Salary Solution wanted to streamline invoice follow-up to support that growth without overloading its administrative teams.
The challenge: inefficient, time-consuming invoice follow-up
Before rolling out Recovr, Salary Solution was dealing with an inefficient process for unpaid invoices that drained valuable resources. Every day, one employee spent a full hour identifying missed payments, manually blocking the accounts of late-paying clients, then unblocking them one by one once they had paid.
The main challenges:
- Excessively long payment times, which significantly reduced the chances of getting paid.
- Clients blocked too late, only after 3 months of non-payment, which gave late payers too much leeway and limited the team's ability to act effectively.
- No real collection process in place. Unpaid invoices stayed on hold until the client got in touch.
We were wasting valuable time on low-value tasks while putting our cash flow at risk. Given how fast we were growing, that simply wasn't sustainable.
The solution: automation and better payment management
After evaluating several options, Salary Solution rolled out Recovr with a focus on three areas:
1. A structured, effective reminder system
Salary Solution set up 3 reminder workflows:
- Standard workflow: the core workflow automates follow-up on unpaid invoices with a sequence of scheduled messages. Its gradual, proactive communication means no invoice is forgotten and makes it easier for clients to pay quickly.
- Direct debit workflow: designed for clients who pay by direct debit, it adapts the messages when the account has insufficient funds or the bank activates the mandate late, which protects the client relationship.
- Late fee workflow: it starts with an incentive, offering to waive late fees if the client pays right away. If there is no response, the client is automatically moved to a stricter process in which the offer is withdrawn, striking an effective balance between incentives and consequences.
2. Automated payment plans
Payment plans used to mean extra admin work. Now they are automated in Recovr too:
- Instant approval of requests to pay in up to three installments
- Automated tracking of each installment, with targeted reminders
- Consolidated reporting on payment commitments
We used to hesitate to offer our clients payment plans because of the admin involved. Since we started using Recovr, it's become a selling point.
3. An intuitive customer portal
Finally, Salary Solution launched the customer portal that comes with Recovr. It gives clients:
- Full visibility of their invoices and history
- Several ways to pay (card, bank transfer, direct debit)
- The option to request a payment arrangement without any back-and-forth by email
Key support from the Customer Success team
Recovr's Customer Success team played an essential role in setting up and fine-tuning Salary Solution's reminder workflows. With their advice and expertise, Salary Solution adjusted its reminder sequences and defined strategies suited to its clients, ensuring a better collection rate.
The Recovr team's support made a real difference for us. Our account manager helped us structure our reminders and refine our strategy to give us the best chance of getting paid, while keeping a good relationship with our clients.
The results: before and after Recovr
The collection effectiveness index (CEI) measures how well a company collects its receivables. It compares the amounts collected over a given period with the total receivables for that period. The higher the CEI, the faster and more effectively a company collects overdue payments, and the lower its exposure to the risk of non-payment.
Conclusion: a winning partnership for Salary Solution
With Recovr, Salary Solution modernized and automated its collections process, cutting the time spent on payment follow-up by 60%. Effective reminder workflows, automated formal notices and payment plans, and an integrated customer portal have significantly improved both receivables management and client relationships.
With support from Recovr's Customer Success team, Salary Solution structured and refined its collection strategies, ensuring more invoices get paid while keeping its clients' trust.
With Recovr, we've streamlined our collections process with no extra effort, while improving both our cash flow and our clients' satisfaction.
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